eGauge meters may be registered to a specific individual or company, or they may be unregistered. In either case, when a request is made for a password reset, configuration change, or group change, proof of ownership may be required. Proof of ownership generally establishes that the individual requesting device changes is authorized to make those changes to a specific eGauge meter. Furthermore, this prevents inadvertent changes to the wrong device (this could happen if a device name was typed incorrectly, for example).
At least one of the following pieces of information are required to establish proof of ownership:
- Device name and MAC address
- Photo of device clearly showing device name
- Invoice number for device purchase (if purchased through eGauge)
- An email from the current registrant of the device
Instances where the above cannot be provided are addressed on a case by case basis. eGauge support cannot make any changes to a device without proof of ownership.